At Rahiq Comistics, we want you to feel confident with every purchase. If you are not completely satisfied with your order, we are here to help.

1. Return Eligibility

You may request a return within [7/14] days of receiving your order, provided that:

  • The product is unused and unopened.
  • The original packaging, seals, and labels are intact.
  • The product is in its original condition.
  • Proof of purchase or order details are available.

2. Non-Returnable Products

For hygiene and safety reasons, we generally cannot accept returns for:

  • Opened or used cosmetics and skincare products.
  • Products with broken seals or damaged packaging.
  • Personal-care or hygiene products that have been opened.
  • Gift cards and promotional items, where applicable.
  • Items marked as Final Sale.

3. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.

Please provide your order number and clear photos of the product and packaging. Our team will review your request and arrange an appropriate solution.

4. How to Request a Return

To request a return, please contact our customer service team with:

  • Order number
  • Product name
  • Reason for the return
  • Photos, if applicable

Once your request is approved, we will provide you with the return instructions.

5. Refunds

Once the returned item has been received and inspected, we will notify you of the approval or rejection of your refund.

Approved refunds will be processed to the original payment method. Depending on your bank or payment provider, the refund may take additional business days to appear in your account.

6. Return Shipping

Return shipping costs may apply depending on the reason for the return.

If the item was received damaged, defective, or incorrectly, we will review the case and may cover the applicable return shipping costs.

7. Exchanges

If you would like to exchange an eligible product, please contact us within [7/14] days of receiving your order.

Exchanges are subject to product availability and the same eligibility conditions outlined in this policy.

8. Important Note

We reserve the right to refuse returns that do not meet the conditions stated in this policy or show signs of use, damage, or tampering.

For any questions regarding returns or exchanges, please contact our customer support team.