At Rahiq Comistics, we are committed to making your shopping experience simple, convenient, and reliable. We carefully process and deliver every order to ensure your products arrive safely and on time.

1. Order Processing

Orders are typically processed within 1–2 business days after payment confirmation.

Orders placed on weekends or public holidays may be processed on the next business day.

2. Delivery Time

Estimated delivery times may vary depending on your location:

  • Local Delivery: 1–3 business days
  • Other UAE Emirates: 2–4 business days
  • International Orders: Delivery times vary depending on the destination and shipping provider.

Please note that delivery times are estimates and may be affected by public holidays, weather conditions, or circumstances beyond our control.

3. Shipping Fees

Shipping fees are calculated at checkout based on your delivery location and order value.

Free shipping may be available for eligible orders according to our current offers and promotions.

4. Order Tracking

Once your order has been shipped, you may receive a confirmation message containing your tracking information, where available.

You can use the tracking details to follow your order until it reaches you.

5. Delivery Address

Please make sure your delivery address, phone number, and contact details are correct before completing your order.

We are not responsible for delays or additional delivery charges caused by incorrect or incomplete information provided at checkout.

6. Delayed or Missing Orders

If your order has not arrived within the estimated delivery period, please contact our customer service team with your order number.

We will work with the delivery provider to locate your shipment and assist you as quickly as possible.

7. Damaged Packages

If your package arrives visibly damaged, please contact us as soon as possible and provide photos of the package and the products received.

Our team will review the situation and assist you with the appropriate solution.

8. Contact Us

If you have any questions regarding your order or delivery, please contact our customer support team.

We appreciate your trust and look forward to delivering a great beauty experience to your doorstep.